Return and Refund Policy

Orders placed during the Warehouse Sale and/or with a discount code are FINAL SALE and cannot be returned.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging, with the receipt or proof of purchase (your order number, order confirmation email, or store receipt). Reed diffusers must be returned unopened and unused, with the reeds still sealed and the bottle full, since a diffuser that has been opened or set up can't be resold. 5 mL Pure Fragrance Oils can only be returned if the safety seal is still intact; once opened, they can't be returned for hygiene reasons.

To start a return, contact us at help@shoprxla.com. For change-of-mind returns, you cover the return shipping, and we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return question at help@shoprxla.com.

Damages and issues

Please inspect your order as soon as it arrives, and contact us within 7 business days if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. When the mistake is ours, we cover it: we'll send a prepaid return label and get a refund or replacement to you right away, at no shipping cost to you.

Exceptions / non-returnable items

Certain items can't be returned, including custom products (such as special orders, wedding, or personalized items) and any used or opened personal care goods. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We don't offer exchanges, since shipping items back and forth costs too much for a small shop like ours. The fastest way to get what you want is to return your original item and, once the return is accepted, place a separate order for the new one.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether your refund was approved. If approved, you'll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Original shipping costs are non-refundable.

Store credit

Store credit isn't automatic, but in some cases we may offer it in place of a refund. If it's an option for your return, we'll let you know when you reach out. Store credit covers the item cost only, not shipping.

How to send your return

Please contact us first at help@shoprxla.com so we can confirm your item qualifies and avoid any issues. Then mail approved returns to:

RXLA 1930 Airport Industrial Park Drive, STE J Marietta, GA 30068

For change-of-mind returns, you are responsible for your own return shipping. We highly recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive your returned item.