Return Policy

Orders placed during the Warehouse Sale and/or with a discount code are FINAL SALE and cannot be returned.

Returns

We love our products, and we're confident you will too. If something isn't right, we're here to help. As a sister-owned and operated small business, here's how returns work:

If your order arrives damaged, wrong, or with something missing, email us at help@shoprxla.com within 7 business days of delivery. Please include photos and a short description so we can sort it out quickly. When the mistake is ours, we cover it: we'll send a prepaid return label and get a refund or replacement to you right away, at no shipping cost to you.

For any other reason, such as changing your mind, you can request a return within 30 days of delivery. Just email help@shoprxla.com to get started. For these returns, you cover the return shipping.

We're not able to offer exchanges, since shipping items back and forth costs too much for a small shop like ours. Instead, you're welcome to return your item for a refund and place a new order for whatever you'd like.

Original shipping costs are non-refundable. Refunds cover the cost of the item or items returned.

Eligibility

To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging. 5 mL Pure Fragrance Oil bottles have a safety seal that must still be intact. Reed diffusers must be returned unopened and unused, with the reeds still sealed and the bottle full, since a diffuser that has been opened or set up can't be resold.

All returns require proof of purchase, such as your order number, order confirmation email, or store receipt.

Please reach out to us before sending anything back. That way we can confirm your item qualifies and make sure everything goes smoothly. Items sent back without contacting us first, or that arrive used or ineligible, may not be able to be accepted and could be returned to you.

Refund timing

Once we receive and inspect your return, we'll email you to confirm it arrived and let you know whether your refund is approved. If approved, we'll process it right away and the credit will go back to your original payment method. Depending on your bank, it can take a few days to appear.

How to send your return

First, email us at help@shoprxla.com so we can start the process and help you avoid any issues. Then mail your item to:

RXLA 1930 Airport Industrial Park Drive, STE J Marietta, GA 30068

For change-of-mind returns, you are responsible for your own return shipping. We highly recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive your returned item.

Store credit

Store credit isn't automatic, but in some cases we may offer it in place of a refund. If it's an option for your return, we'll let you know when you reach out. Store credit covers the item cost only, not shipping.